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Coffer test 1

カード 96枚 作成者: Larry (作成日: 2013/11/27)

  • What is Starbucks Coffee Trading Company and where is it located?

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  • 1

    What is Starbucks Coffee Trading Company and where is it located?

    補足(例文と訳など)

    答え

    • Starbuck's global green coffee purchasing organization

    解説

  • 2

    Lausanne, Switzerland

    補足(例文と訳など)

    答え

    • SCTD

    解説

  • 3

    What percentage of the world's coffee supply does Starbucks purchase?

    補足(例文と訳など)

    答え

    • 2%

    解説

  • 4

    What are the two (2) dominant coffee species in the world?

    補足(例文と訳など)

    答え

    • Arabica and Robusta

    解説

  • 5

    Which type of coffee does Starbucks buy?

    補足(例文と訳など)

    答え

    • Arabica

    解説

  • 6

    What percentage of the world's coffee production is Arabica?

    補足(例文と訳など)

    答え

    • 70%

    解説

  • 7

    What are the three (3) growing regions?

    補足(例文と訳など)

    答え

    • Latin America, Africa/Arabica, and Asia Pacific

    解説

  • 8

    Where does coffee grow?

    補足(例文と訳など)

    答え

    • Between the tropics of Cancer and Capricorn

    解説

  • 9

    What is considered the 'birthplace' of coffee?

    補足(例文と訳など)

    答え

    • Ethiopia

    解説

  • 10

    Starbuck's Mission Statement?

    補足(例文と訳など)

    答え

    • To establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow.

    解説

  • 11

    Starbuck's Guiding Principles?

    補足(例文と訳など)

    答え

    • 1. Provide a great work environment and treat each other with respect and dignity.

    解説

  • 12

    Starbuck's Guiding Principles?

    補足(例文と訳など)

    答え

    • 2. Embrace diversity as an essential component in the way we do business.

    解説

  • 13

    Starbuck's Guiding Principles?

    補足(例文と訳など)

    答え

    • 3. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

    解説

  • 14

    Starbuck's Guiding Principles?

    補足(例文と訳など)

    答え

    • 4. Develop enthusiastically satisfied customers all the time.

    解説

  • 15

    Starbuck's Guiding Principles?

    補足(例文と訳など)

    答え

    • 5. Contribute positively to our communities and our environment.

    解説

  • 16

    6. Recognize that profitability is essential to our future success.

    補足(例文と訳など)

    答え

    • Six Guiding Principles help us measure the appropriateness of our decisions

    解説

  • 17

    Starbuck's Values? 1

    補足(例文と訳など)

    答え

    • 1. Passion for everything we do

    解説

  • 18

    Starbuck's Values? 2

    補足(例文と訳など)

    答え

    • 2. Integrity

    解説

  • 19

    Starbuck's Values? 3

    補足(例文と訳など)

    答え

    • 3. Entrepreneurial spirit and drive

    解説

  • 20

    Starbuck's Values? 4

    補足(例文と訳など)

    答え

    • 4. Pride and success

    解説

  • 21

    Starbuck's Values? 5

    補足(例文と訳など)

    答え

    • 5. Respect for our partners

    解説

  • 22

    Starbuck's purpose

    補足(例文と訳など)

    答え

    • To provide an uplifting experience that enriches people's daily lives.

    解説

  • 23

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 1. Understanding of environmental issues and sharing information with our partners.

    解説

  • 24

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 2. Developing innovative and flexible solutions to bring about change.

    解説

  • 25

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 3. Striving to buy, sell and use environmentally friendly products.

    解説

  • 26

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 4. Recognizing that fiscal responsibility is essential to our environmental future.

    解説

  • 27

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 5. Instilling environmental responsibility as a corporate value.

    解説

  • 28

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 6. Measuring and monitoring our progress for each project.

    解説

  • 29

    Starbuck's environmental mission statement

    補足(例文と訳など)

    答え

    • 7. Encouraging all partners to share in our mission.

    解説

  • 30

    Where does Starbucks get its name?

    補足(例文と訳など)

    答え

    • The first mate in Herman Melville’s Moby Dick

    解説

  • 31

    When and where was Starbucks founded?

    補足(例文と訳など)

    答え

    • 1971, Seattle, Washington's Pike Place Market.

    解説

  • 32

    What year did Starbucks introduce Starbucks® Christmas Blend?

    補足(例文と訳など)

    答え

    • 1984

    解説

  • 33

    What year did Starbucks introduce its Coffee Master program?

    補足(例文と訳など)

    答え

    • 2004

    解説

  • 34

    What are the four fundamentals of brewing coffee?

    補足(例文と訳など)

    答え

    • 1. Proportion - two tablespoons of ground coffee (10 grams) for each six fluid ounces (180 milliliters) of water. If coffee brewed this way is too strong for your taste, you can add a little hot water to your cup of brewed coffee.

    解説

  • 35

    What are the four fundamentals of brewing coffee?

    補足(例文と訳など)

    答え

    • 2. Grind - The shorter the brewing process, the finer the grind

    解説

  • 36

    What are the four fundamentals of brewing coffee?

    補足(例文と訳など)

    答え

    • 3. Water - Fresh, cold water heated to just off the boil

    解説

  • 37

    What are the four fundamentals of brewing coffee?

    補足(例文と訳など)

    答え

    • 4. Freshness - Use freshly ground coffee

    解説

  • 38

    What are the enemies of coffee?

    補足(例文と訳など)

    答え

    • oxygen, light, heat, and moisture

    解説

  • 39

    What year was the Eggnog Latte introduced?

    補足(例文と訳など)

    答え

    • 1986

    解説

  • 40

    What year did Starbucks introduce full health benefits for both its full-time and part-time employees?

    補足(例文と訳など)

    答え

    • 1988

    解説

  • 41

    Coffee of the Week

    補足(例文と訳など)

    答え

    • COW - Offering brewed coffees on a weekly, rather than daily schedule. Initially 3 coffees each week: one from our Mild and Medium coffees, one from among our Bold and Extra Bold coffees, and one decaffeinated coffee.

    解説

  • 42

    Lifetime Value of a customer of their lifetime.

    補足(例文と訳など)

    答え

    • The amount of money a customer will spend with your business over the course

    解説

  • 43

    What is the general taste profile for the three main growing regions?

    補足(例文と訳など)

    答え

    • Latin America: Higher in acidity, light- to medium-bodied, and subtle, approachable flavors such as nuts or cocoa.

    解説

  • 44

    What is the general taste profile for the three main growing regions?

    補足(例文と訳など)

    答え

    • Africa/Arabica: Medium to high acidity, medium- to full-bodied, exotic flavors such as citrus or berry.

    解説

  • 45

    What is the general taste profile for the three main growing regions?

    補足(例文と訳など)

    答え

    • Asia/Pacific: Low acidity, medium- to full-bodied, earthy and herbal flavors.

    解説

  • 46

    How does coffee processing affect flavor?

    補足(例文と訳など)

    答え

    • Coffees that have been processed using the washed method tend to be higher in acidity, with clean flavor and a crisp finish. Coffees that have been processed using he semi-washed method will have less acidity and a smoother mouthfeel. Naturally processed coffees will also have less acidity, a smoother mouthfeel with earthy or berrylike flavors.

    解説

  • 47

    Starbucks Roast™

    補足(例文と訳など)

    答え

    • It's a philosophy. Each coffee requires a unique roast profile to create a cup that is at the peak of aroma, acidity, body and flavor. The high-quality, high-grown green coffee Starbucks purchases requires a darker roast to bring out that coffee's unique flavor profile.

    解説

  • 48

    What is the benefit of blending coffees?

    補足(例文と訳など)

    答え

    • To achieve an intriguing interplay of flavor and aroma. We can combine coffees from different regions and of different roast expressions to achieve a more complex end result.

    解説

  • 49

    C.A.F.E. Practices stands for?

    補足(例文と訳など)

    答え

    • Coffee and Farmer Equity

    解説

  • 50

    Why is much of the arabica coffee Starbucks offers grown organically?

    補足(例文と訳など)

    答え

    • When pesticides, herbicides, fungicides and chemical fertilizers are not used, this is what many people refer to as "organic." Arabica coffee is grown in mountainous areas that are significantly higher in altitude than where pests thrive, meaning there is less need for chemical control of pests.

    解説

  • 51

    Why is only a small percentage of coffee worldwide "certified organic"?

    補足(例文と訳など)

    答え

    • They have to be be legally recognized as being organic by a third party (separate from the coffee producer and the coffee buyer) has certified them as organic.

    解説

  • 52

    What are the benefits of growing shade grown coffee?

    補足(例文と訳など)

    答え

    • Protects biodiversity in ecologically sensitive, coffee-growing regions. Bird and wildlife friendly. Reducing soil erosion and the need for chemical fertilizers by naturally improving soil quality.

    解説

  • 53

    What is the benefit of Fair Trade certification to coffee farmers?

    補足(例文と訳など)

    答え

    • Fair Trade Certified(tm) coffee ensures that farmers receive a fair price for their coffee, enabling them to strengthen their farms for the future.It benefits small-scale coffee farmers organized into cooperatives.

    解説

  • 54

    Which organization does Starbucks have an agreement with to promote long-term Fair Trade relationships and economic development in origin countries?

    補足(例文と訳など)

    答え

    • Conservation International (CI)

    解説

  • 55

    What is "de-gassing?"

    補足(例文と訳など)

    答え

    • The natural process of releasing carbon dioxide.

    解説

  • 56

    What is the difference between single-origin coffees and blends?

    補足(例文と訳など)

    答え

    • Single-origin coffees showcase what is possible in individual coffess. Blends weave together coffees from different origins to create a tapestry for your tongue. Some ocffees are purcahsesd solely for blending while while other coffees are puchased as single-origin offerings. These decisions are made by the Green Coffee Quality team at the SSC in Seattle.

    解説

  • 57

    For what reasons does Starbucks seek to blend coffees?

    補足(例文と訳など)

    答え

    • Starbucks seeks to showcase the signature style of a particular growing region (House Blend, Gazebo Blend) or to combine various qualities found in different regions into harmonious, balanced whole. Each Starbucks blend offers a cup of coffee that no single-origin coffee can duplicate.

    解説

  • 58

    What is the benefit of a FlavorLock™ valve?

    補足(例文と訳など)

    答え

    • It allows roasted coffee beans to retain its freshness for months after the coffee has been roasted.

    解説

  • 59

    Kosher

    補足(例文と訳など)

    答え

    • Kosher (literally "ritually acceptable") foods are those that conform to Jewish dietary laws.

    解説

  • 60

    Where can you find the guided tasting sheets to assist you with creating coffee experiences for partners and customers?

    補足(例文と訳など)

    答え

    • Store Portal

    解説

  • 61

    What are the two categories of food pairings when sampling coffee?

    補足(例文と訳など)

    答え

    • Food pairings and pairings that teach

    解説

  • 62

    Why is selling coffee in our stores important to us?

    補足(例文と訳など)

    答え

    • The quality of our coffee is the single-biggest contributor to customer satisfaction. The more satisfied customers are, the more often they visit our stores and the more money they spend.

    解説

  • 63

    What is the Coffee Master's role in maintaining the COW program?

    補足(例文と訳など)

    答え

    • The Coffee Master is the point person in the store for Coffee of the Week, especially as it relates to sampling and being certain that all the partners in your store know about the Coffee of the Week and feel confident discussing the featured coffee with customers.

    解説

  • 64

    In fiscal year 2007, Starbucks purchased how many pounds of C.A.F.E. Practices certified coffee?

    補足(例文と訳など)

    答え

    • 228 million pounds

    解説

  • 65

    Our renewed partnership with Conservation International will support environmental projects to replant trees in what two countries?

    補足(例文と訳など)

    答え

    • Mexico and Indonesia

    解説

  • 66

    What percentage of Starbucks total green coffee purchases is Fair Trade?

    補足(例文と訳など)

    答え

    • 6 percent (20 million pounds)

    解説

  • 67

    What independent third party do we work with to verify C.A.F.E. Practices?

    補足(例文と訳など)

    答え

    • Scientific Certification Systems

    解説

  • 68

    In fiscal 2007, what percentage of coffee was purchased under C.A.F.E. Practices?

    補足(例文と訳など)

    答え

    • 65 percent

    解説

  • 69

    Ethiopia Harrar, a naturally processed coffee, was the inspiration for what other Black Apron Exclusive coffee?

    補足(例文と訳など)

    答え

    • Ethiopia Sun-Dried Shirkina

    解説

  • 70

    In which two countries are our coffees decaffeinated?

    補足(例文と訳など)

    答え

    • Canada and Germany

    解説

  • 71

    What are the four steps to tasting coffee?

    補足(例文と訳など)

    答え

    • Smell: Smell the coffee.

    解説

  • 72

    Much of our sense of taste is created through the nose, not the mouth. When tasting a coffee, smell it first. What do you notice?

    補足(例文と訳など)

    答え

    • Slurp: Slurp the coffee. / Spraying the coffee across your palate enables the subtle flavors and aromatics to reach your nose. / Locate/Identify: Locate where and how the coffee hits your tongue. As you taste a coffee, think about where you are experiencing the favors on your tongue. How would you describe this experience to a friend?

    解説

  • 73

    Why do we use a coffee press when brewing tastings?

    補足(例文と訳など)

    答え

    • A coffee press maintains the full flavor of a coffee better than any other method of brewing. While a paper coffee filter can soak some of the oils from the coffee, the metal mesh filter does not. This allows more of the coffee’s natural characteristics to shine through. The brewed coffee in a press is close in strength and character what is formally tasted in the cupping room.

    解説

  • 74

    What can influence a coffee's flavor?

    補足(例文と訳など)

    答え

    • Soil, climate and altitude

    解説

  • 75

    When starting a coffee press how long must the grinds steep for?

    補足(例文と訳など)

    答え

    • 4 minutes

    解説

  • 76

    How long will a coffee press stay fresh for?

    補足(例文と訳など)

    答え

    • Up to two hours in a thermal press.

    解説

  • 77

    What are the five behaviors of the Starbucks Experience

    補足(例文と訳など)

    答え

    • 1. Be Welcoming – Offer everyone a sense of belonging.

    解説

  • 78

    What are the five behaviors of the Starbucks Experience

    補足(例文と訳など)

    答え

    • 2. Be Genuine – Connect, discover, respond.

    解説

  • 79

    What are the five behaviors of the Starbucks Experience

    補足(例文と訳など)

    答え

    • 3. Be Knowledgeable – Love what you do. Share it with others.

    解説

  • 80

    What are the five behaviors of the Starbucks Experience

    補足(例文と訳など)

    答え

    • 4. Be Considerate – Take care of yourself, each other and our environment.

    解説

  • 81

    What are the five behaviors of the Starbucks Experience

    補足(例文と訳など)

    答え

    • 5. Be Involved – In the store, in the company, in the community.

    解説

  • 82

    What are the Green Apron behaviors and actions?

    補足(例文と訳など)

    答え

    • Be welcoming – Offer everyone a sense of belonging.

    解説

  • 83

    What are the Green Apron behaviors and actions?

    補足(例文と訳など)

    答え

    • Be genuine – Connect, Discover, Respond.

    解説

  • 84

    What are the Green Apron behaviors and actions?

    補足(例文と訳など)

    答え

    • "Observe it! 1. Connect by using the Welcoming behaviors. 2. Discover more about your customers’ needs and the reasons for them. 3. Respond to customers by providing what they need, and look for ways to exceed their expectations."

    解説

  • 85

    What are the Green Apron behaviors and actions?

    補足(例文と訳など)

    答え

    • Be knowledgeable – Love what you do. Share it with others.

    解説

  • 86

    What are the Green Apron behaviors and actions?

    補足(例文と訳など)

    答え

    • Be considerate – Take care of yourself, each other and the environment.

    解説

  • 87

    The LATTE model

    補足(例文と訳など)

    答え

    • Listen completely to the customer.

    解説

  • 88

    How often should a lobby slide be done?

    補足(例文と訳など)

    答え

    • Every 10 minutes or as needed

    解説

  • 89

    How soon should a customer be greeted upon entrance to our store?

    補足(例文と訳など)

    答え

    • Within 30 seconds

    解説

  • 90

    What is the 3 minute rule?

    補足(例文と訳など)

    答え

    • Our goal is to serve our customers within three minutes of their arrival in our stores.

    解説

  • 91

    What is the standard for accessibility in our stores?

    補足(例文と訳など)

    答え

    • Maintain 36" pathways

    解説

  • 92

    What are S.M.A.R.T. goals?

    補足(例文と訳など)

    答え

    • Specific, Measurable, Achievable, Realistic, Time Sensitive

    解説

  • 93

    Ethos Water mission

    補足(例文と訳など)

    答え

    • Helping children around the world get clean water and raising awareness of the world water crisis.

    解説

  • 94

    For every bottle of Ethos Water sold, anywhere, any size, how much does Starbucks donate to sustainable water programs around the world?

    補足(例文と訳など)

    答え

    解説

  • 95

    Once a bag of whole bean coffee is opened and the coffee is exposed to air, the coffee is fresh for how long?

    補足(例文と訳など)

    答え

    • Seven days

    解説

  • 96

    Why is it that once a bag of organic whole bean coffee has been ground in store, the resulting ground coffee is no longer organic?

    補足(例文と訳など)

    答え

    • Any remaining grounds from non-organic coffees in the grinder will mix with the organic coffee when it’s ground, impacting the organic certification of that coffee.

    解説

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